Technological developments follow each other at breakneck speed. These have taken many forms including the Internet, Internet-of-Things, cloud computing, artificial intelligence to name a few. No sector remains untouched; healthcare, education, banking, construction. Every organization must ask itself how to deal with it. Thanks to these developments, the role of ICT has evolved from supporting to strategic; decisive for the competitive position. This changed relationship between business and ICT requires new roles, including the information manager. Information managers act as a link between the business and ICT. Topics such as data analytics, privacy legislation and information security are hot topics for information managers. Supply Value trains information managers with a program that covers all core aspects that are essential for a seamless connection between current topics.
2 days training on ITIL/ASL/BiSL foundation
ITIL/ASL/BiSL are methods that underlie the function of an information manager.
• Information Technology Infrastructure Library (ITIL):
Is a series of best practices and serves as a frame of reference for the design of management processes.
• Application Services Library (ASL):
It is all about managing management, maintenance and renewal of the application landscape.
• Business Information Services Library (BiSL):
Does not focus on the IT organization, but on the user organization. Translating needs from the business process into IT solutions is central.
Practice has shown that these methodologies can strongly counteract each other when they are implemented separately. Practices are often already set up according to the older ITIL principle, and the more recent BiSL method is difficult to match. Supply Value recognizes the added value of the three methods and sees how they work together in harmony, but this requires significant investments and commitment from those involved. That is why the training mainly focuses on integration and coherence between the methods. The implementation has far-reaching consequences for business operations and therefore for people. Therefore, during this two-day training, the emphasis is also on managing this transition, as you as the information manager are at the head of this. After this workout:
– Do you have extensive knowledge about the methodologies that offer you handles?
– Do you know the best practices and can you apply them
– Understand how these methodologies can work together
– Learn to recognize and mitigate the resistance that often arises against ITIL/ASL/BiSL
2 days of training on Big Data
The amount of data stored by companies is growing exponentially. This trend will only increase with the advent of the fourth industrial revolution. Think of (smart) cameras, smart sensors (internet-of-things), artificial intelligence, quantum computing, etc. People and machines generate large amounts of (un)structured data, which makes using them many times more complex. In the past, data analysis was mainly reserved for the technically inclined employee. Today, you have a variety of tools to help you analyze this huge amount of data. And there is much to be gained there.
The value you get from data through analytics can be classified on 5 levels:
Detecting a (statistical) deviation
Finding out which variable influences the deviation
Exclude whether the deviation is not due to another variable
Being able to predict future deviations after establishing causal relationships
Working with models that help the organization to act on predicted deviations in order to limit their effects as much as possible
How do you develop the capabilities within your organization to climb to the next level? So, how do you create more value from your data? How do you structure your data? How do you make effective use of this? These questions are central to the training about big data. The following topics are covered in this two-day training:
– You learn to ask the right questions when dealing with big data issues
– You learn different analysis methods
– You learn to interpret analysis results
– You learn to deal with ethical issues with privacy-sensitive data
2 days training on process mining
Process mining is a specific branch of data science, in which data is used to expose (characteristics of) specific processes in an organization. Process mining uses every registered action, or 'event logs'. This allows the process to be mapped out, but this can be made more detailed by adding additional variables. Process mining tools, such as Disco, BupaR, Celonis or ProM help you gain insight into the flow. Any deviation from the 'happy flow' (how the process should ideally go) is mapped out. This regularly produces 'shocking' insights where people think the process is well structured at the front, while at the back it happens in dozens of different ways. Think of a purchasing process in which countless routes are possible from order to payment. Process mining makes it possible to structurally identify, analyze and improve deviations. Supply Value recognizes the importance of process mining and foresees the enormous growth that this technique will make in the coming years. With this training we want to prepare you for the future by:
– Explain the basic principles and applications of process mining
– Get acquainted with analysis tools through (real-life) cases
– Learn to understand, communicate and translate the results of the analyzes into concrete actions
2 days training Agile Scrum Foundation
You probably won't have missed it: the signs with post-its, fixed columns and terms like 'product backlog' and 'sprints'. Agile Scrum is a cyclical approach to project management. It is the counterpart of the waterfall method, in which a fixed pattern is followed. But why is Agile Scrum gaining popularity within organizations in recent years? Originally conceived as a software development method, this method has evolved into a widely applicable technique and is widely used for the development of processes, systems and other projects. It has been proven to promote creativity during projects compared to the 'syrupy' waterfall method. In addition, it is more flexible – Agile Scrum can respond better to changes during a project than the static waterfall method. Agile Scrum distinguishes three roles:
– Scrum master, acts as coach, supporter, organizer and facilitator
– Product owner, sets goals, prioritizes and organizes the functions to be realized
– Development team, a self-organizing team that carries out the work to realize the product
Supply Value recognizes the added value of Agile Scrum in projects (and also when the more classical approach is more suitable). The Agile Scrum Foundation training offers the following:
– An introduction to Agile Scrum with basic principles
– The different roles, their responsibilities and the dynamics between the three
– Explanation of game rules and methods by means of interactive sessions
– Optimal preparation for passing the internationally recognized scrum.org exams.
2 days training Change management
In addition to technical knowledge and analytical skills, it is just as important for an information manager to be well trained in 'soft skills'. Finally, an information manager must be able to create support within the organization in order to get employees involved in the change. That is why we offer the change management training in this training package. We go deeper into the control of a change process, we offer various tools/instruments for effective change management and dealing with resistance plays a prominent role in this training. View the program of this training here.
2 days training Coaching Leadership
In addition to the technical, organizational and analytical training we offer in this program, it is important that you are able to properly transfer the necessary skills to the most important influencers of success: your people. As an information manager, you make decisions that have a major impact on the business and therefore on these people. To prepare them for this, it is important that you can coach them. In coaching leadership, giving instructions, adjusting where necessary, consulting, tuning and giving and receiving feedback are central. After all, the employees are the ones who carry the business. With this training you will learn to get the most out of your employees by developing their qualities through stimulation and motivation. Reversing resistance is also discussed in detail, given that an information manager will regularly have to deal with this due to the impactful changes he/she will lead within the organization. This training will prepare you optimally to manage these changes in the right direction, and will focus on different coaching styles:
– Coaching and consultation
– Adjust and convince
– Delegate and let go
– Instructing and checking
You will learn with this training:
– How to deal with different forms of resistance
– What exactly the different coaching styles mean
– When to apply which style is best
– How to motivate your employees to get the most out of themselves
2 days training Successful ICT management
Today's information manager is really the 'man in the middle', the pivot point between the different user groups and the (different) supplier(s). To be successful in this role, you will need to have a large arsenal of communication and coordination skills.
These skills are needed when making and contracting agreements on both sides of the pivot, but also when dealing with changes in these agreements during the term of a contract (or internal agreement). The information manager identifies trends, challenges his suppliers to offer new options and advises his customers on the optimal support agreements.
In this training you will learn:
– Sharpen your negotiation skills but also your listening skills
– How to find an ongoing balance between satisfied customers and successful suppliers
– How to proactively inform user groups about trends and advise them on how to deal with them
– How to manage outsourcing projects
– How you can manage suppliers at the interfaces of the service provision and thus achieve the formulated goals
Join our Procurement program
In addition to the training courses in the IM program described above, some training courses in our Procurement program are certainly important for today's information manager.
We specifically mention here:
– Best value procurement
– Contract management
– Supplier management
You will receive a certificate for each part of the training.