Building a future-proof ecosystem
In the first edition of the VALUE. Supply Value has interviewed various experts about the future of, among other things, the purchasing landscape and the CIO office. In this insight, we share the most important trends that they mentioned. The common sound that each of them makes is the importance of working together and looking together towards the same goal. Building a future-proof ecosystem in which everyone contributes. After all, together you can go further than either one alone.
Supply Value spoke last month with Jeroen Harink (general director of Nevi), Bert Voorbraak (CIO Council for Legal Aid), René Coppoolse (CIO Allinq), and Manuela van Es and Richard Lennartz (senior purchasing advisor and director of UBR|HIS). Each shared the vision of the future based on his or her own expertise. In this insight we only lifted a corner of the veil, you can read the entire interviews in us VALUE. magazine.
If you keep giving, you will get something in return
Manuela van Es and Richard Lennartz of UBR|HIS talk about how they build an ecosystem. UBR|HIS is a procurement implementation center for six government departments. What Manuela, Richard and their colleagues propagate is that you sometimes have to dare to do something for the benefit of someone else, without necessarily benefiting yourself. Achieving this requires a lot of perseverance. Richard says about this: “The main thing is that you don't make the mistake of doing some sort of calculation; that you've given three times and haven't gotten anything back, so I'll stop.” Only in such a selfless way can an ecosystem be created in which you all grow and thrive.
Bert Voorbraak, CIO of the Legal Aid Council, shares the same vision. The Legal Aid Board is an independent administrative body (ZBO) under the Ministry of Justice and Security, which is charged with the implementation of the Legal Aid Act, the Sworn Interpreters and Translators Act, and the Natural Person Debt Rescheduling Act. Bert states: “The individual interest sometimes has to give way to the interest of the citizen. If you have such an attitude with the entire chain, you promote the interests of the ecosystem instead of just yourself.” He emphasizes that – certainly in the public world – organizations are partners rather than competitors. With that conviction, knowledge and information should be shared more often, so that people can help each other on the basis of best practices. In this way, everyone's input is dealt with in an efficient and effective way and together you deliver the best result for the customer; in this case the citizen.
The customer on one
René Coppoolse talks about putting the customer's interests first. René is CIO at Allinq: the partner where telecom network owners invest the entire life cycle management of their physical telecom infrastructure. He indicates that in principle everything Allinq does is done with the aim of offering the best possible service to the end customer. Allinq does this as a coordinating organization throughout the chain: they make innovations available to their subcontractors, so that the customer receives better service. This sometimes means that Allinq invests in developments and innovations that are not yet requested by the customer and where the turnover does not yet come from. However, René is convinced that this will eventually pay for itself, as long as the customer is put first.
Quality is key
Finally, Jeroen Harink, general manager at Nevi, shares his purchasing experience: “quality is key”. Nevi is the knowledge network for purchasing, contract and supply management. They offer education, training and tools with which purchasing professionals can develop themselves and organize events through which purchasing professionals are brought into contact with each other. Jeroen is convinced that the performance of teams or organizations ultimately stands or falls with the quality of the (purchasing) professional. These professionals are able to respond to the changing environment around them, such as increasing digitization and agility of organizations.