System-oriented contract management (SCB)
System-oriented contract management (SCB) is a contract management method whereby the client remotely controls and supervises the work that a supplier carries out. In addition, the supplier (expert) gets the freedom to meet the customer's wishes. SCB is mainly used in the civil sector, but now SCB is also used in other sectors. System-oriented Contract Management (SCB) ensures that customer satisfaction is guaranteed in the supplier's production process. SCB gives the supplier freedoms with regard to how it meets the expectations of the customer.
Principles of system-oriented contract management:
- The supplier works on the basis of a quality system such as ISO9001;
- The supplier knows what he has to do to satisfy the customer;
- The supplier verifies that he has understood what the customer is requesting;
- The supplier shows that he understands.
Based on System-oriented Contract Management (SCB), the client verifies that the contractor actually applies its quality system.
To this end, different tests are carried out:
- System key: test for existence of the quality system;
- Process button: test the functioning of the processes within the quality system;
- Product key: test the effectiveness of the system. Ensures that the products produced actually meet the expectations of the customer.
System-oriented contract management makes it possible to test and adjust interim. Deviations are detected early.
SCB assumes the reverse burden of proof. The supplier must demonstrate that he will deliver all requirements and wishes in accordance with the customer's expectations. The non-explicit requirements and wishes of which he, as an expert, could have known that the customer expects them or that they are needed for the proper functioning of the solution.
System-oriented contract management (SCB) works risk-controlled:
SCB operates risk based on the following approach:
- To include SCB in the invitation to tender / tender;
- Include SCB in contract;
- Perform risk analysis with the supplier (for award);
- Prepare a test plan based on risk analysis (who when, which test);
- Carry out the test plan.
A system test will take place for the award (this must be required in your European tender, otherwise it is not allowed). Then the focus shifts to process and later product tests.
SCB is particularly suitable if the following criteria are met:
- High value for the business;
- High risk;
- Something needs to be tailored for that specific customer.
Our interim buyers help your organization with SCB.